Mansfield, Newark and Sherwood Citizens Advice

ca-logo_100pxFor anybody wishing to receive free advice.  Newark and Sherwood Citizens Advice offer free, independent and confidential advice on legal matters, welfare benefits, tax, family and health matters. 

About our advice service

All clients seeking advice at the Bureau will receive an initial assessment of their situation in a short interview with an Assessor. If further advice is needed as a result of this assessment you may go on to see a Generalist Adviser or be offered an appointment with one of our Specialist Welfare Benefit or Money Advice Specialist.

What we do

The Citizens Advice service helps people to resolve their problems. As the UK’s largest advice provider we are equipped to deal with any issue, from anyone, spanning debt and employment to consumer and housing plus everything in between.

In the last year alone, the Citizens Advice service helped 2.1 million people with 6.6 million problems. But we’re not just here in times of crisis – we also use clients stories anonymously to campaign for policy changes that benefit the population as a whole.

How we’re structured

Citizens Advice Bureaux deliver advice services from over 3,300 community locations in England and Wales, run by 338 individual charities. Citizens Advice is the national body for bureaux and is a registered charity in its own right. Together we make up the Citizens Advice service. Of the 28,500 people who work for the service, over 22,000 of them are volunteers and nearly 6,500 are paid staff.

Through the training, information systems and operational support it provides, Citizens Advice equips bureaux to deliver the highest quality advice to their local residents. In turn, client evidence submitted by bureaux alerts Citizens Advice to widespread problems that require action at a national level.

How the public knows us

The Citizens Advice service offers information and advice through face-to-face, phone and email services, and online via Adviceguide.org.uk. As well as from their high street premises, Citizens Advice Bureaux make face-to-face advice available from other locations including community centres, doctors’ surgeries, courts and prisons to make sure that people can access advice where they need it most.

Newark and Sherwood Citizens Advice Outreach Services

In 2014 – 2015:

  • Newark and Sherwood Citizens Advice helped 4805 new clients face-to-face or by telephone, as well as assisting other clients with ongoing cases
  • Our work entailed a total of 13,835 direct contacts with our new and existing clients, face-to-face, phone calls and letters
  • We dealt with 16,468 new problems throughout the year

Drop in advice sessions

Ollerton, 5 Forest Court, New Ollerton, NG22 9PL: Monday, Wednesday & Friday: 9:30am to 2:30pm

Newark, Keepers Cottage, Riverside Park, Great North Road, Newark, NG24 1BL: Tuesday & Thursday: 9:30am to 2:30pm

Bilshorpe, The Surgery, 35 Mickledale Lane, Bilsthorpe: Monday 9:30am to 12:30pm:  Monday  9:30am to 12:30pm

Clipstone,  Crown Medical Centre, Crown Farm Way, Forest Town, Tuesday 9:30am to 12:30pm:  Tuesday 9:30am to 12:30pm

Blidworth, Blidworth Surgery, 59 Mansfield Road, Blidworth, NG21 0RB:  Wednesday 10:00am to 1:00pm

Please Note: Second Wednesday of each monththe service finishes early at 12 noon.

Mansfield Citizens Advice Outreach Services

Contact details

  • Address: Advicehub, 16 Regent Street, Mansfield, Notts, NG18 1SS
  • Telephone: 0844 856 3411

Opening times

  • General advice Monday, Tuesday and Thursday 9am – 2pm
  • Debt drop in Wednesday 9am – 12 noon
  • Reception/ information Monday to Friday 9am – 4pm

Services offered

  • assistance with benefit forms
  • challenging benefit decisions.